Job Title: Customer Experience Representative

Position Type: Full time

City: Mississauga

Work Type & Hours: Permanent, Hourly Paid – 35-40 hours per week

Work Environment: Customer Experience Department

Career Level: Professional & Experienced

Benefits include:

• Health insurance
• Long-term disability
• Company paid short-term disability, life insurance, and AD&D
• Generous vacation policy
• Pension (RPP)

Summary Overview

The Customer Experience Representative provides professional, courteous, and accurate responses to written customer inquiries.

Essential Responsibilities

• Delivers excellent customer service to clients.
• Updates morning report financials with DPN’s.
• Collaborates with Finance department to ensure procedures are handled by business rules.
• Manually enters loan, policy va...