As a Customer Experience Representative, you will be the in-platform expert for all Dash Social customers and prospects. As a member of the Customer Success team and working closely within our Revenue team, you will provide answers to all incoming questions and issues via Dash Social's in-platform chatbox. You will also perform various customer support duties, including deck building, product tagging, and custom requests.


Responsibilities

As a Customer Experience Representative, you will:Maintain product expertise of the Dash Social platform at all times.Support and assist customers while managing our in-platform chat system (HubSpot).Troubleshooting with customers to help resolve technical issues and answer platform-related questions.Create social media insights reports and presentation decks using the Dash Social platform.Work closely with Account Owners to provide support for customer accounts as required.Understand common user errors and provide solutions in a tim...