Elevate customer interactions as a full-time Customer Experience Representative at TG Appliance Group in Brampton, Ontario. Use your communication skills to handle inquiries effectively via phone, email, and chat.
In this permanent role, you will engage directly with clients on their concerns, delivering exceptional service. With a minimum of two years of customer service experience, you'll manage scheduling and resolve inquiries through HubSpot while actively assisting with compensation options.
Key Responsibilities:
• Deliver outstanding service via phone, email, and chat
• Address and resolve customer concerns promptly
• Schedule appointments and manage service calls effectively
• Create and update tickets in HubSpot for customer issues
• Identify and review discrepancies in orders and quotes
Requirements:
• Secondary School Diploma required
• Minimum 2 years of relevant customer service experience
• Strong troubleshooting and customer-oriented skill...