<p>Customer Support; Customer Management; Quality Assurance & Support; Bookings; Inquiry; Service Recovery; Complaint Handling; Complicated Case Management; Claims Handling; Cross-functions alignment and coordination for problem resolution; Escalated Issue Resolution; Tracking; Customer Ownership Group Support; <br>Lead -- International claims; New Hire Onboarding; case by case root cause analysis for complaints handling; Customer Ownership Group Lead<br><p>Education: Secondary education or equivalent<br />Experience: Two (2) years of work experience in customer service and interaction</p><br><p>FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.</p><p>All qualified applicants will receive c...