We are offering an exciting opportunity for an experienced and customer-focused professional to join a dynamic and innovative team as a Customer Experience Manager . This role is ideal for someone passionate about enhancing customer satisfaction, optimizing customer journeys, and driving operational excellence across the organization.

Our client is a leading company in the telecommunications industry, known for its customer-centric approach, innovative services, and collaborative working environment. The position is based in Zurich (Ambassador House) and is offered as a 100% workload . The assignment is scheduled to start ASAP, no later than mid-July 2026 , with an initial duration of 9 months . This role is a maternity cover , with a possibility of extension depending on business needs.

Your Responsibilities

• Map and optimize end-to-end customer journeys, identifying pain points and opportunities for impro...