Shape customer service excellence with TD as a Customer Experience Manager Trainee in Toronto, Ontario. Engage with diverse clients and lead a team to enhance memorable customer interactions.
In this full-time role, you will mentor frontline staff and support operational excellence. Collaborating with One TD partners, you will ensure compliance with service standards while enhancing customer satisfaction. This position is ideal for dynamic leaders eager to create impactful connections and experiences.
Key Responsibilities:
• Mentor a team to promote exceptional customer interactions
• Oversee employee scheduling and operational compliance
• Collaborate with partners for customer-centered solutions
• Coach team on strategic conversation techniques
• Lead daily branch administrative and operational tasks
Requirements:
• Undergraduate degree or 3+ years relevant experience
• Knowledge of banking processes and operations
• Proficiency with MS Office and int...