The Roads and Transport Authority (RTA) in Dubai is seeking a Customer Experience Manager to lead the design, implementation, and enhancement of its customer experience and service design frameworks. The role involves developing strategies that align with customer needs, driving service improvements across agencies and sectors, and creating a culture that prioritizes outstanding service delivery. The successful candidate will bring extensive expertise in customer journey mapping, voice of customer (VOC) programs, and service governance.

Location: UAE
Location: Dubai
Industry: Government Administration
Function: Customer Support
Salary: monthly (Market estimated)
Gender: Any
Candidate Nationality: UAE Nationals Only
Preferred Location: Any
Job Type: Full-time

• Develop and implement a customer experience framework covering all RTA services and customer segments
• Lead initiatives to improve ...