Take charge of customer satisfaction as a Customer Experience Manager at Permacon's Milton office, covering Ontario's Southwestern region. Lead a team to enhance service delivery and operational effectiveness.
Permacon, a leader in concrete masonry and landscaping products, seeks a Customer Experience Manager. With over 5 years of customer service experience, including 3 in a supervisory role, you will manage a dedicated team. This position involves overseeing order logistics, contract management, and maintaining customer relationships across various sites in Ontario.
Key Responsibilities:
• Lead the Customer Experience team for satisfaction
• Supervise Customer Experience Coordinators and team members
• Train and develop team for superior service delivery
• Manage relationships with sales and production teams
• Oversee inventory control and database management
Requirements:
• College diploma in business administration or equivalent
• Minimum 5 years in cu...