Overview

We are looking for a Customer Experience Manager to lead and evolve REFY’s global customer experience and oversee all customer care operations. Reporting into the Head of Digital, this role sits at the centre of the business and works closely with teams across Ecommerce, Operations, Marketing, Product and Retail to ensure a seamless and elevated experience for our customers. You will own the end-to-end customer journey, lead the Customer Care function, and drive improvements that enhance both customer satisfaction and commercial performance. This role requires someone who can combine strategic thinking with operational leadership, translating customer insight into meaningful improvements across the business.

Department

Department: Customer Service

Employment Type

Employment Type: Full Time

Location

Location: Manchester

Responsibilities

• Own and evolve REFY’s end...