Take charge of customer experiences at BMO in Toronto as the Manager of the Mortgage Renewal Lifecycle. This hybrid role elevates mortgage renewals to relationship-focused processes.
You will be responsible for the comprehensive execution of renewal strategies that enhance customer engagement. By coordinating with multiple stakeholders, you will ensure seamless deliverables and contribute to the growth of retention efforts. Your expertise in navigating complex environments will be key.
Key Responsibilities:
• Lead the evolution of mortgage renewal strategies
• Improve overall customer experience and product depth
• Coordinate end-to-end journey delivery with teams
• Track KPIs for performance management
• Support compliance with risk management frameworks
Requirements:
• 4-7 years of experience in retail banking or strategy
• Strong program delivery capabilities
• Degree in Business or related field
• Ability to analyze and report performance data