About the job Customer Experience Manager

Customer Experience Manager

We are a proudly South African investment company focusing on Technology, Media, Telecommunications, and Financial Services. Our employees are always at the forefront of business technology, and we count on them to use their knowledge and skills to move our company from strength to strength.

In this role, you will drive increase in customer value, improving engagement, product adoption, and retention. You will gain valuable insights based on customer data to drive new acquisitions, reduce churn, manage retention, and improve customer experience. The role focuses on maintaining and strengthening relationships after the sale or service process is complete.

The position requires collaboration across the organisation, a technical mind, and business experience, anticipating needs and associated risks.

Responsibilities

• Work with and have a deep understanding o...