Woolworths Financial Services | Full time

Customer Experience Manager

Cape Town, South Africa | Posted on 01/12/2026

Woolworths Financial Services, or WFS as it is better known, is a Joint Venture with Absa Bank, that supports the Woolworths retail business by providing in-store credit in the form of the Woolworths StoreCard and offering value-added services including credit cards, personal loans and short-term insurance as well as life insurance linked to other products.

Job Description

MAIN PURPOSE

The Customer Experience Manager is responsible for leading WFS’s research and insights function. This includes managing the WFS Insights Community and producing research- and trend-driven insights that help identify and shape opportunities to enhance the Customer Experience (CX). The role supports both strategic initiatives and BAU priorities by guiding how these are prioritised for maximum customer, employee, and busi...