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Customer Experience Manager

🏢
Sainsbury's
📍 Brierley Hill, United Kingdom
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Location Brierley Hill
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Posted June 14, 2026
🚗
Commute Local Area
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Local Opportunity Near You!

This job is in your area. Enjoy a short commute and work close to home.

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Job Description

What you’ll be doing:

  • Taking responsibility for the overall customer experience across the store from the checkout to back of house ensuring we deliver on our customer commitments
  • Managing the front-end checkout operation, ensuring all our customers are served in line with our expectations
  • Managing operations in our petrol station (If your shop has one)
  • People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate. 
  • At times you may assume overall responsibility for running the store, making sure that all colleagues are given direction and support to deliver for the customer.

    • What makes a great customer experience manager:

  • Previous line management responsibilities in a fast-paced, operational environment.
  • Someone who is truly obsessed with customers and service, and coaches a team to do the same.
  • Delive...

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    📍 Location Details

    🌆
    City
    Brierley Hill
    🗺️
    Country
    United Kingdom
    🚗
    Commute
    Local Area

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