Birkenhead - Hybrid

We are ranked as the UK’s #1 construction specific software player and our mission is simple; to provide market leading end‑to‑end software solutions to the construction and construction‑like industries across the entire build life cycle.

Purpose

The Customer Experience Manager (CEM) for Causeway’s Construction Workforce Management portfolio is responsible for driving customer success and satisfaction across our Time and Attendance solutions, including CausewayOne Attendance and Donseed. This role ensures that customers achieve measurable operational outcomes — improved workforce visibility, compliance, and productivity — through effective onboarding, adoption, and outcome realisation. Acting as a trusted advisor, the CEM aligns Causeway’s workforce management solutions with customer business objectives to deliver efficiency, insight, and ROI.

Key Responsibilities

Customer Success Management

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