Drive exceptional service as a Customer Experience Manager with VIA Rail. Lead both on-board and off-board teams to ensure high safety and service standards across our modern fleet and infrastructure.
In this pivotal role, you will supervise stations and onboard staff, improving customer service through operational oversight, coaching, and regulatory compliance. Your ultimate goal is to enhance customer satisfaction while ensuring adherence to safety standards. Frequent travel across the network is included, facilitating proactive supervision and collaboration with diverse teams.
Key Responsibilities:
• Supervise on-train and station service delivery
• Conduct regular visits and audits to uphold standards
• Manage operational duties including ticketing and boarding
• Investigate customer feedback for service enhancements
• Coach and train employees on safety and service excellence
Requirements:
• Degree in management or 5 years of supervisory experience
• ...