At Sephora beauty is about feeling seen valued and empowered individually and collectivly. It is connecting deeply with others celebrating diversity and inclusivity unlocking your potential and making a difference every day. Together we belong to something beautiful.

POSITION PURPOSE:

As Customer Experience Manager you will be responsible for the customer journey services and operational service management within the store

Responsible to lead support coach and translating the store vision and plans into tangible actions enabling store team to reach and exceed their targets.

Build develop and implement store action plans to maximise sales and KPIs performance

Key Accountabilities

Client Experience

• Embody Sephora Attitude and set an example in front of the team.

• Provide support to the team in difficult situations ensuring clients satisfaction.