Location
City of London
Posted
June 19, 2026
Commute
Local Area
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Job Description
Customer Experience Lead: Customer Experience Strategy & Design
We're looking for a strategic and hands-on Customer Experience (CX) Lead to shape and deliver exceptional, end-to-end customer journeys across our digital and physical touchpoints.
Role: Customer Experience Lead
Rate: £neg DOE
IR35: Outside
Location: Some travel to London/Midlands - weekly/bi-weekly
The role
As CX Lead, you will define and drive our customer experience vision-translating business, customer, and policy objectives into clear design principles, standards, and innovative concepts. You will ensure a seamless, consistent look and feel across web and mobile channels, while aligning with wider touchpoints such as contact centres, retail environments, and frontline teams.
You will own the design of end-to-end customer journeys, leading both experience and business process design. Working cross-functionally, you'll specify the business changes and technical requirements n...
We're looking for a strategic and hands-on Customer Experience (CX) Lead to shape and deliver exceptional, end-to-end customer journeys across our digital and physical touchpoints.
Role: Customer Experience Lead
Rate: £neg DOE
IR35: Outside
Location: Some travel to London/Midlands - weekly/bi-weekly
The role
As CX Lead, you will define and drive our customer experience vision-translating business, customer, and policy objectives into clear design principles, standards, and innovative concepts. You will ensure a seamless, consistent look and feel across web and mobile channels, while aligning with wider touchpoints such as contact centres, retail environments, and frontline teams.
You will own the design of end-to-end customer journeys, leading both experience and business process design. Working cross-functionally, you'll specify the business changes and technical requirements n...