## Customer Experience Improvement LeadApplylocations: Auckland, New Zealandtime type: Full timeposted on: Posted 6 Days Agojob requisition id: JR **About the role | He Aha Te Tūranga***This a full time, Parental Leave Fixed Term Contract for 6 months.*As the Customer Experience Improvement Lead, you will enable nib to become a truly customer-centric, digitally enabled organisation by continually improving the end-to-end experience for our members, healthcare providers, Group clients and advisers.In this role, you will be responsible for driving meaningful improvements across the customer experience and operational performance. A key focus will be increasing customer advocacy, as measured by improved NPS, while enhancing overall business efficiency through the delivery of targeted improvement initiatives informed by data and insights.You will play a critical role in boosting team productivity through process re-engineering, reducing failure demand, and strengthening the complai...