The Opportunity

The City of Red Deer is currently recruiting to fill two (2) permanent part-time positions for a Customer Experience Host – City Hall. The Customer Experience Host will provide the welcoming first impression to customers in person, on the telephone or electronically when they interact with The City of Red Deer. This position has the primary duty of helping customers/visitors feel welcome and determine how best to assist them. The Host is responsible for greeting and assisting customers/visitors to City Hall, serving as primary reception for the organization, and projecting a pleasant and personable demeanour, and ensuring a positive experience for customers and citizens.

Top Key Responsibilities

• Deliver Front-Line Customer Service – Greet all visitors, provide a welcoming environment, and direct them to the appropriate department or service.
• Manage Reception and Telephone Operations – Answer and route calls via the main ...