As a Customer Experience Executive, you will be responsible for delivering exceptional customer service, resolving customer complaints, and providing a world class shopping experience to our customers. You will be the face of our company, and your goal will be to create a memorable and positive experience for every customer who reach out to the Service Excellence team for assistance.

• Provide exceptional customer service by responding to enquiries, feedback, complaints or compliments via our generic email or Changi airport Group feedback portals, answering questions, and resolving customer’s issues in a timely and professional manner.
• Develop a deep understanding of our products and services to provide personalized recommendations and solutions to customers.
• Utilize active listening skills to understand customer needs and preferences, and respond accordingly.
• Collaborate with colleagues and stakeholders to achieve c...