As our Customer Experience Executive, you'll be the link between our customers and our products. You'll help shoppers find the right fit, handle returns and exchanges with care, keep our support channels running smoothly, and spot the patterns that help us improve. It's a hands on, on-site role for someone organised, curious, and proactive.

What You'll Do

• Turn refund requests into happy exchanges by understanding what the customer really needs and offering the right solution.
• Answer sizing and fit questions before and after purchase, so customers order with confidence.
• Handle live chat and email support (with the help of our AI assistant) to give fast, friendly replies.
• Monitor returns every day, dig into why items come back, and report the top reasons and trends each week.
• Fit-check new and problem products, and flag when a size chart or product page needs fixing.
• Keep clean, accurate records of audit and fit-chec...