**Position Overview**

The Customer Experience Coordinator will act as liaison between Encore, venue, and customer. Provide customers with information and support in a professional and friendly manner while building relationships to ensure a high-quality experience. This position will report to Director, Event Technology.

**Key Job Responsibilities**

_Customer Contact_

• Acknowledge and interact with customers while maintaining a pleasant and professional image.

• Build relationships with customers to establish trust and open communication.

• Pro-actively identify potential issues and provides solutions to client’s concerns.

• Respond quickly to questions and requests and handle service problems politely and efficiently.

• Attend Venue meetings as required.

_Billing_

• Communicate billing information to customers, resolve billing concerns and obtain signatures.

• Convey and enter billing c...