**Customer Experience Advocate**

Our expertise in Innovative Medicine is informed and inspired by patients.
We are searching for the best talent for a Customer Experience Advocate to be in Durham, NC.

Job Summary:
We are seeking a dedicated Customer Experience Advocate for our inbound call team. The ideal candidate should possess a genuine passion for assisting patients and healthcare providers, outstanding communication abilities and a commitment to delivering exceptional customer service. This role requires a solution-oriented approach to managing incoming calls, addressing customer inquiries, resolving issues, and ensuring overall customer satisfaction.

Key Responsibilities:
• Answer inbound calls promptly and professionally while striving for one-call resolution
• Serve as the primary point of contact for inquiries and escalations from in-bound calls
• Support patients, healthcare provider offices and field teams with information collection...