**Job Title:**

Customer Experience Account Manager

**Department:**

Customer Service & Contact Center Operations

**Country:**

United States of America

**State/Province:**

Arkansas

**City:**

Lowell

**Full/Part Time:**

Full time

**Job Summary:**

Under routine supervision, this position is responsible for delivering an exceptional customer experience to the assigned customer base. Work requires developing and maintaining customer relationships that align expectations, improve performance, and maximize business potential, growth, and retention.

**Job Description:**

**Key Responsibilities:**

• Execute the spirit and methodology of J.B. Hunt's Customer Value Delivery for assigned clients (Understand, Deliver, Measure, Communicate, and Anticipate)

• Understands, analyzes, and improves Customer KPIs outlined on the CEAM Scorecard, including net...