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Customer Excellence & Digital Transformation Partner
F. Hoffmann-La Roche AG
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sant cugat del vallès, Spain
Location
sant cugat del vallès
Posted
June 10, 2026
Commute
Local Area
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Job Description
Role
As a Customer Excellence & Digital Transformation Partner within the Supply Chain team in Spain, you will be at the heart of our evolution. This is not just an order management role; it is also a consultative position designed to bridge the gap between traditional operations and a digital‑first future. You will be responsible for the end‑to‑end “Order to Cash” journey, ensuring every interaction adds value to our clinicians and patients.
Key Challenges & Responsibilities
- Strategic Order Management: Execute the daily management of customer orders within SAP with precision, acting as the primary point of contact to ensure a seamless experience.
- Digital Onboarding & Transformation: Drive the continuous development of the customer journey by migrating clients to automated solutions (EDI, Webshop/Online Ordering, Track and Trace). Represent the Spanish affiliate in regional forums to align on global digital strategies.
- Consultative ...