About the Role

Are you an inspiring leader who thrives on building strong relationships and driving innovation? We are looking for an ambitious, forward‑thinking Customer Engagement Team Lead to guide a high‑performing team within the dynamic real estate and home inspection industry. In this fully remote position based in the GTA, you will analyze the business holistically while nurturing a culture of trust and excellence.

This is a customer care position where you will play a pivotal role in shaping the client journey and expanding operational efficiency. Managed by Randstad Professional, this opportunity connects you with a top employer dedicated to modernizing client interactions. If you are a visionary mentor with contact centre training or supervision experience, our expert recruiters want to hear from you today.

As a Customer Engagement Team Lead, you will oversee daily contact centre workflows, implement progressive training initiatives, and eleva...