Job Summary

• The successful candidate will join as a Manager for Customer Engagement in the Customer Experience Department.

• (S)He will report to the Head, Contact Center, Quality Assurance and Experience manager and will be responsible for developing activities for the AirtelTigo Premier program or any other High Value Customer engagement program to effectively engage High Value Customers.

• The Customer Engagement Managerial role will also entail leveraging service partner ecosystem and increasing synergies across departments.

Key Responsibilities

• Work closely with Head of Customer Experience and other stakeholders to provide Premier and B2B Customers with exceptional customer experience.

• Improving customer service experience, create an engaged customer base and facilitate organic growth.

• Support development of a differentiated customer experience engagement plan for High Value Customers (Premier & B2B...