Want to build a brighter, bolder future and cultivate your career? Join Ecolab’s team and help create a world in which we all thrive.
Ecolab is seeking a Lead Customer Service Agent I to join our team in Budapest. As a Lead Customer Service Agent I, you’ll handle advanced customer inquiries, support multiple divisions, and use your expertise to ensure every interaction reflects Ecolab’s commitment to service excellence. In the absence of a supervisor, you’ll step in to provide direction and maintain service continuity.
How You’ll Make an Impact:
Respond to 80–120 inbound calls daily from sales management, corporate account managers, field sales, and customers
Provide advanced-level support across multiple divisions and business units
Apply business and regulatory policies to the order review process with accuracy and sound judgment
Maintain and update customer data in Order Entry, Order Processing, and CAS systems
Communicate with customers, sales, and marke...