About the job Customer Data Analyst - CRM

Key purpose:

An experienced CRM (Customer Relations Marketing) Manager to head up the implementation of Microsoft Dynamics Software across the Group is sought by a leading hospitality group. The individual should have minimum 5 years related experience and be able to liaise with various department Managers to structure campaigns and communications throughout the groups customer base, to improve customer relations and sales of the groups products and services.

Duties and responsibilities:

• Customer journey development creating and maintain customer satisfaction goals.
• Create plans to address the business needs which may fluctuate from time to time.
• Addressing customer concerns and complaints in most effective manner.
• Creating sales plans to generate and increase revenue.
• Marketing to optimize data and utilize such to achieve optimum turn-around times.