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Customer Contact Team Leader: Libraries

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Ceredigion County Council
📍 Cardigan, United Kingdom
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Location Cardigan
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Posted June 23, 2026
🚗
Commute Local Area
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Local Opportunity Near You!

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Job Description

About the role

Please note that the advertised salary for this position is subject to the pending / national pay award. The final salary will be adjusted accordingly once this has been agreed.


Join us and lead a service at the heart of our communities—delivering a modern, high‑quality library service and supporting a skilled, customer‑focused team.


You will lead a dedicated team of Customer Contact & Library Advisors, ensuring that every visitor receives a compassionate, efficient and responsive service. This role blends people leadership, service development, and operational excellence.


KEY RESPONSIBILITIES

  • Day‑to‑day management of staff including supervision, absence, appraisals and team meetings.

  • Coordinate rota’s to ensure appropriate staffing levels at all libraries.

  • Lead recruitment and induction of new staff.

  • Maintain and develop a modern, inclusive Library Service.
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    📍 Location Details

    🌆
    City
    Cardigan
    🗺️
    Country
    United Kingdom
    🚗
    Commute
    Local Area

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