Customer Contact Consultant | Mercedes-Benz Brisbane
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Job Description
Customer Contact Consultant | Mercedes-Benz Brisbane
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Join the award-winning Mercedes-Benz Brisbane Service team as our Customer Contact Consultant! We are seeking a motivated and customer-focused individual to join our high-performing team based in Newstead.
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As one of the first points of contact for our customers, you will play an integral role in delivering a premium Mercedes-Benz experience. You will provide exceptional customer service over the phone, support customer enquiries, coordinate appointments, and help ensure a seamless journey across our dealership.
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Key responsibilities include:
- Managing inbound and outbound customer calls
- Delivering exceptional customer service and creating positive customer experiences
- Booking appointments and supporting dealership enquiries
- Liaising with internal departments to ensure smooth communication and issue resolution
- Handli...