131 Main St, Hills, IA 52235, USA | Hourly | 18.50 per hour | Full-Time

Schedule: Full-time; Monday through Friday with availability between (7:00 am – 6:00 pm), and a Saturday morning rotation from (8:00 am – 12:00 pm) Average 40 hours per week.



SCOPE:

Provide superior service to customers while working to meet their financial needs via channels such as telephone, email, and chat.



ACCOUNTABILITIES:

Customer Support:


+ Handle customer telephone calls and respond to secured and unsecured email inquiries directed to Hills Bank at a quality level that meets or exceeds customers' expectations. Customer inquiries and requests may include, but are not limited to:

+ Account balance and transactional information

+ Check and debit card orders

+ Funds transfer, account closure, and other transaction requests

+ Wire transfer requests

+ Support of bank services (cards, mobile ban...