Become a key player in enhancing payment operations as a Payment Operations Specialist. Deliver outstanding customer support while resolving payment issues and ensuring effortless transactions.
In this fast-growing role, you will facilitate seamless payment experiences for clients, utilizing tools like Zendesk to troubleshoot and resolve inquiries. Collaborate with internal and external partners to streamline operations while documenting best practices for scalability. Your expertise will be integral in optimizing payment processes and ensuring swift resolutions for customer concerns.
Key Responsibilities:
• Provide customer support via Zendesk for payment issues
• Collaborate with payment provider teams for effective resolutions
• Prioritize customer inquiries to meet service level agreements
• Design and document payment operational processes for efficiency
• Support cross-functional initiatives involving Engineering and Product teams
Requirements:
• Bachel...