Responsibilities

• Responsible for providing services to customers relating to areas such as sales, sales promotions, billing inquiries, service requests, suggestions and complaints.
• Provide product and service information to customers and to agents and business partners as appropriate.
• Identify upselling opportunities to maintain and increase income streams from customer relationships.
• Recommend and implement programs to support customer needs.
• Resolve customer claims and complaints.
• Develop initiatives to proactively inform and educate customers.
• Coordinate customer survey with marketing team and develop improvement plans in response to customer survey.
• May develop and deliver functional / technical training in customer service-related areas.

Minimum Requirements

• Education – Diploma, Degree holder in any discipline and/or non‑degree holders with strong related working experien...