For our Client, an international aviation company with its Shared Service Centre located in Kraków, we are currently looking for a Customer Case Specialist with Dutch.

In this role, you will be responsible for managing complex customer cases end-to-end, including sensitive and high-impact situations. You will play a key role in restoring customer confidence by delivering fair, well-reasoned resolutions based on thorough analysis, internal guidelines, and applicable regulations.

This is a back-office position focused on written communication, requiring a high level of ownership, attention to detail, and independent decision-making.

Responsibilities: