📍 Local Job Near You
Customer Care Specialist (US market)
Brandt International Sdn Bhd - Plaza 33 Branch
📍
Malaysia, Malaysia
Location
Malaysia
Posted
June 27, 2026
Commute
Local Area
Local Opportunity Near You!
This job is in your area. Enjoy a short commute and work close to home.
Job Description
Job
Summary:
specifically supporting US market operations, you will play a
central role in managing inquiries and resolving issues for both
customers and partners across multiple communication channels,
including voice calls, email, online chat, KYC and case management
systems. Reporting to the Customer Service Team Leader, you’ll be
responsible for delivering exceptional service and ensuring a
positive experience for all users. This role requires strong
communication skills, problem-solving abilities, and a proactive
approach to managing escalations and service recovery cases, all
while meeting key performance metrics and contributing to the
team’s success.
Description: