The Customer Care Specialist at Taft Properties is responsible for attending to customer concerns and complaints through a ticketing system. This role involves ensuring timely and satisfactory resolution of customer issues and monitoring the progress of each case. The Customer Care Specialist reports to the Customer Care Manager.

JOB RESPONSIBILITIES

Customer Concerns

• Address customer concerns and complaints through a ticketing system.
• Ensure end-to-end resolution and monitoring of all customer issues.

Communication

• Communicate with customers to provide updates on their concerns and resolutions.
• Ensure clear and effective communication with internal departments to resolve issues.

Reporting

• Maintain accurate records of customer interactions and resolutions.
• Prepare reports on customer care activities for the Customer Care Officer.

Quality...