We are growing! The Senior Customer Care Specialist is a valued member of the Executive Office of Customer Care (EOCC) Fraud team. Must use sound judgment to classify fraud concerns consistently, accurately, and in a timely manner, coordinate with internal departments to determine Fraud status, and communicate with consumer directly on their fraud concerns.

**In the Role**

+ Promptly and accurately capture customer concerns in the complaint management system.
+ Promptly and accurately route customer concerns, using the complaint management system, to the Enterprise Fraud Group (EFG).
+ Communicate OMF fraud determinations to the consumer.
+ Establishes effective, professional rapport with both internal and external customers.

**Requirements**

+ High School Diploma or GED required
+ 1-2 year of customer service experience
+ Ability to manage multiple responsibilities, while adhering to the department's productivity and quality standards...