This position is part of a customer-focused team responsible for resolving complaints, coordinating all complaint capture, resolution, reporting, and root cause analysis, including military family servicemember support across OneMain, driving change directly and through effective organizational partnerships. Specialist Intermediate position is responsible for providing exceptional service and support to OneMain customers.
In the Role
• Provides exceptional customer service daily.
• Establish effective professional rapport with customers and business partners.
• Plans, organizes, and prioritizes own work routine to meet established schedule.
• Supports the activities of the Executive Office of Customer Care.
• Interacts, collaborates, and works with all levels of the OneMain organization.
• Handles complex issues that require subject matter expertise.
• Escalate issues to Executive Office of Customer Care management and/or within the organizational unit(s), as re...