NOW HIRING REMOTE CUSTOMER CARE REPS - MUST LIVE IN THE NORTHEAST
***Hours will be Monday-Friday 8am-5pm***
Summary:
The Customer Care Representative provides outstanding service to our customers by responding to a high level of inbound customer calls, inquiries and requests which may require research and investigation to reach resolution. The incumbent actively engages customers to ensure complete understanding of the issues and provide accurate and efficient responses in a prompt, respectful and courteous manner. Assists with training, works with Client Service Manager on billing issues, takes on additional responsibilities and asks for additional projects, reviews daily work order reports of others, handles escalations and knows who and when will need to know of the issues, supervises the team when needed. Is extremely reliable and accurate.
Day to Day:
-Answers or places calls to customers to learn about and/or address their needs, concerns, or other issues with prod...