Join Halton Hills Hydro Inc. as a Customer Care Representative in Acton, ON. This full-time union role focuses on delivering exceptional customer service through various communication channels.
This comprehensive position reports to the Customer Care Manager. Responsibilities include managing customer inquiries, conducting collections for residential and commercial accounts, and organizing work orders. You’ll also monitor budget customers for seasonal reconciliations and manage inactive balance reports, ensuring meticulous attention to detail is prioritized.
Key Responsibilities:
• Handle customer inquiries via phone, email, and in person
• Manage collections and correspondence for accounts
• Organize and run work orders for billing
• Monitor and plan 4,000 budget customers' needs
• Process bankruptcies and track payments to final accounts
Requirements:
• Minimum Grade 12 education
• Strong communication skills, both verbal and written
• High attention ...