Customer Care Representative, East-Court Ford Lincoln

Pay rate: $19-22 per hour.

About Us

Join our team at East Court Ford Lincoln Sales Limited , Canada’s #1 Ford Retailer! We’re looking for a dedicated Customer Care Representative to enhance our commitment to exceptional service. If you have strong communication skills, problem-solving abilities, and a proactive mindset, this role is perfect for you.

Key Responsibilities

• Follow up with customers after their service to ensure satisfaction and address any concerns.
• Proactively reach out to customers to gather feedback on their service experience.
• Identify and resolve any issues or discrepancies to ensure a positive customer experience.
• Collaborate with the service team to address customer concerns and implement solutions.
• Document customer interactions and feedback in dealership software for continuous improvement.