Customer Care Representative - Alorica Davao City - Work Onsite

We are seeking a highly skilled and dedicated Customer Care Representative to join our team in Davao City.

Job Description

As a Customer Care Representative, you will be responsible for responding to customer inquiries via phone, email, and chat, providing accurate information about products and services, resolving customer issues and complaints efficiently, maintaining detailed records of customer interactions, collaborating with team members to enhance service quality, and meeting performance metrics to contribute to team goals.

• Respond to customer inquiries via phone, email, and chat.
• Provide accurate information about products and services.
• Resolve customer issues and complaints efficiently.
• Maintain detailed records of customer interactions.
• Collaborate with team members to enhance service quality.
• Meet performance metrics and cont...