Do you thrive on the opportunity to work as part of a team, in a fast-paced environment? Do you have experience in a customer focused role within retail or a contact centre? We’re looking for Customer Care Professionals to join our vibrant Contact Centre team, based at our Nottingham Head Office.

You’ll need to be an enthusiastic and driven team player with experience in a customer focused role, as you’ll be dealing with incoming and outbound queries, via telephone and email, from customers and our self-employed advisor network.

As a Customer Care Professional, you’ll need great communication skills as you’ll be liaising with internal departments to investigate and resolve customer order issues, and with our field based team to organise service calls to customer homes. Decision making is an important aspect of this role, as you’ll be negotiating discounts in line with company guidelines, and you must be able to handle complaints appropriately, whilst remai...