Customer Care Professional – Global Disputes Servicing

Taguig City, Manila, Philippines(Hybrid)

**Job Description**

**9th in Great Place to Work’s Best Workplaces™ in the Philippines 2026**
**10th in Fortune Magazine’s 2026 World’s Most Admired Companies**
**6th in Great Place to Work Philippines Best Workplaces in IT-BPM 2026**
**4th in Great Place to Work's Best Company To Work For 2025**

The Customer Care Professional – Global Disputes Servicing operates as a pivotal point of contact for cardmembers (CMs) facing transactional concerns, ranging from merchant disputes to unidentified charges. The role is multifaceted, encompassing root cause analysis, dispute resolution strategy, and compliance adherence to safeguard both customer satisfaction and organizational integrity.

**Responsibilities**

+ Dispute Resolution & Mediation: Proactively mitigate Card Member disputes by guiding customers through resolution strategies such...