Our client are an award-winning 5-star housebuilder with a reputation for quality and community-focused developments. Unlike corporate volume builders, they pride themselves on a personal touch and a close-knit team culture. As they continue to deliver high-quality homes across the East of Scotland and Fife, they are looking for a dedicated Customer Care Manager to champion their purchasers' journey from moving-in day and beyond.

The Role

As the Customer Care Manager, you will lead the post-handover customer experience across all live and completed developments in Edinburgh, the Lothians, and Fife. You will bridge the gap between our site teams, sub-contractors, and homeowners to ensure defects are resolved quickly, professionally, and to the highest standards. This will involve working with both private buyers and the client on the affordable developments.

Key Responsibilities

Resolve Defects: Assess, log, and manage the resolution of reported defects dur...