A Customer Care FR / EN at our client would have the following responsibilities:

• Follow process from order to cash for your customer to provide excellent quality of service to customers.


• Provide informations and solutions for inquiries about products, logistics or contracts for your customers.


• Collaborate with concerned departments to find the best solution possible for your customers.


• Act as Single point of Contact for customer inquiries in your area.


• Work on process improvements projects within the department.

The ideal Customer Care FR / EN for our client would have the following skills :

• At least 3 years working experience.


• Fluency in French & English. Dutch would be a great plus.


• Advanced knowledge of MS Office tools and with a ERP (SAP or else).


• Great communication skills.


• Team player & analytical ...