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Customer Care Executive - South Kolkata

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Rentokil Initial
📍 Kolkata, India
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Location Kolkata
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Posted June 24, 2026
🚗
Commute Local Area
🎯
Local Opportunity Near You!

This job is in your area. Enjoy a short commute and work close to home.

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Job Description

About the Role

:
  • The Customer Care Executive is responsible for contact management to strengthen the customer relationship which is the key to retention.
  • The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders.

    • Job Responsibilities:

  • Should be able to set the targets for the renewals based on the monthly portfolio
  • To support the branches for retention, and renewals & increase the branch revenue via price increase & up-selling
  • Compliant Management- To identify & resolve the customers' complaints within the specific timelines
  • Alert Account Management- To identify the alert customer & bring the possibility of the revival of the accounts
  • To provide recommendations & suggestions to the branch for improvement
  • Conduct regular reviews & terminate the non-revival accounts
  • Should be able to analyse data and over the challengin...

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    📍 Location Details

    🌆
    City
    Kolkata
    🗺️
    Country
    India
    🚗
    Commute
    Local Area

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