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Customer Care Executive Cum Food Sampling Specialist

🏢
SGS
📍 Shah Alam, Malaysia
📍
Location Shah Alam
📅
Posted June 14, 2026
🚗
Commute Local Area
🎯
Local Opportunity Near You!

This job is in your area. Enjoy a short commute and work close to home.

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Job Description

Job Description

PRIMARY RESPONSIBILITIES 

  • Manage and follow up on day-to-day customer enquiries, ensuring timely and accurate response. 
  • Coordinate and execute scheduled sampling activities in accordance with SGS SOPs and client requirements. 
  • Ensure all activities comply with ISO/IEC 17025, SAMM policies, SGS QA/QC system, and GCSC requirements. 
  • Support business growth through effective customer engagement and service delivery. 

    • SPECIFIC RESPONSIBILITIES – CUSTOMER CARE

  • Responsible for sample handling from sample collection to sample registration
  • Maintain and develop Key Accounts, including building long-term customer relationships. 
  • Collaborate with internal teams to ensure smooth service delivery. 
  • Identify opportunities to promote SGS services and expand business scope. 
  • Monitor KPI compliance for response time and service quality. 

    • SPECIFIC RESPONSIBILITIES – SAMPLING & FI...

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    📍 Location Details

    🌆
    City
    Shah Alam
    🗺️
    Country
    Malaysia
    🚗
    Commute
    Local Area

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