About the Role

● The Customer Care Executive/Senior Executive is responsible for contact management to strengthen the customer relationship which is the key to retention.

● The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders.

Job Responsibilities:

● Must handle complaints, provide appropriate solutions for customers, and follow up to resolve any issues their customers experience.

● Pass the customer request to the concerned branch via Telephone/Email/ CCC Module - iCABS

● Would be accountable for accomplishing any Assignment/Task as instructed by the Functional Reporting Authority

● Would be responsible for the closure of caller requests. Needs to coordinate with the branches till a proper resolution is arrived.

● Needs to achieve monthly sales collection targets

Requirements

Key Result Areas:

● Needs to achieve m...